FAQ
How to order tobacco products online?
It is simple, as you can see below:
• Visit our online tobacco shop www.mycigaretteshop.com where you can choose the product that you wish and click on the brand you are interested in.
• You will access the selected brand page where you will find the description and the price of the product.
• Choose the brand you want to buy. Then click on it. You will be automatically redirected to your shopping cart.
• If you want to choose more brands of cigarettes than one, click on “Back to Shopping” button and choose another favored product on the main page.
• After you finish shopping click on “Go to secure Checkout”.
• Introduce all the required information and click “Click to Purchase”. As soon as your card information is checked by our processing company partner you will receive a confirmation about order status via e-mail.
Can the products be ordered by fax?
Unfortunately, no.
Can the products be ordered by phone?
Sadly, no! You can place your order using online form only.
What is the maximum number of cartons?
It depends on two factors:
• on your country law;
• if this is your first order in our online tobacco store then your limit is 6 cartons of cigarettes
How can I check my order status?
After you chose your brand of cigarettes at Mycigaretteshop.com you will be immediately notified about your order status by email. You can make changes in your order within 24 hours. Please if you do any changes inform our support center via email and provide the number of your order.
About our cigarette products:
Are the offered cigarettes manufactured in the United States?
The cigarettes offered at www.mycigaretteshop.com are manufactured in Europe and comply with the European standards.
Delivery and Shipping:
When will the cigarettes be delivered if I confirm my order on www.mycigaretteshop.com?
The order ships in the period of 16-25 days. It depends on your location. But support@mycigaretteshop.com will work on reducing the time of delivery up to 10 days, because your comfort and pleasure are our priorities.
Where do you deliver cigarettes?
We deliver cigarettes all over the USA and a few countries in Europe.
What should I do if I have ordered 12 cartons but only 10 were delivered?
All ordered products are delivered to clients in the same day. The problem can take place at the post because they do not manage to process all the orders during a working day and this can cause the delay of the rest of the order. Please be patient and wait for the balance of your order, it will come soon.
Miscellaneous:
Are the orders anonymous?
Information on orders and customers is completely confidential.
What guarantees does www.mycigaretteshop.com provide?
If the ordered product was stolen , damaged, or the parcel was lost, we guarantee resending or full refunding or the product to you. It is a 100% guarantee; you are not taking any risk. The clients should contact us at support@mycigaretteshop.com and provide order number and detailed description of the problem. Please don’t charge your money back through credit card companies.
Do you have a client support center?
Yes, you can contact it at support@mycigaretteshop.com. You can ask questions, but be sure to introduce your order number. You will get all the answers that you need from the support center shortly.
What should I do if my account was charged and my order status is “Unpaid” or “Declined” on your site?
Just contact our support center at support@mycigaretteshop.com where your information will be checked and soon you’ll get a message on your email about the ordered tobacco products.
Do you have auto-delivery option?
Sadly, but no.
What is the estimated time of order processing?
If your order was paid by Credit Card, then it will be processed and shipped to you within 24 days.
Will new cigarette brands appear on Mycigaretteshop.com?
Yes, we always try to enlarge the variety of our tobacco products.